Refund and Returns Policy

At Threadnova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

📌 Return Eligibility

• Returns are accepted within 7 days of delivery
• The product must be unused, unworn, and in original condition
• Original packaging, tags, and invoice must be intact

🚫 Non-Returnable Items

The following items are not eligible for return:

• Used or washed products
• Products without original tags or packaging
• Items purchased during sale or clearance (if specified)
• Customized or made-to-order products

🔁 Return Process

• To initiate a return, contact us via email or phone
• Provide your order ID and reason for return
• Once approved, instructions will be shared for return shipping

💰 Refund Policy

• After receiving and inspecting the returned product, refund will be initiated
• Refund will be processed within 5–7 business days
• Amount will be credited to your original payment method

🚚 Return Shipping

• Customers may be required to bear return shipping charges (if applicable)
• In case of damaged or wrong product, Threadnova will cover shipping charges

⚠️ Damaged or Incorrect Products

If you receive a damaged or wrong item:

• Inform us within 48 hours of delivery
• Share product images for verification
• We will arrange replacement or refund

🔄 Exchange Policy

• Exchanges are subject to product availability
• If unavailable, a refund will be issued

📞 Contact Us

For returns and refunds, contact us:

📧 garmentsthreadnova@gmail.com
📞 +91 99289 87556